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AI Agents guides.
Chatbots and AI agents that answer, decide and act for your business. Plain-English articles from the Novix Forge team.
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01What is the difference between an AI agent and a chatbot?
A chatbot holds a conversation and mainly answers or guides. An AI agent works toward a goal by planning steps and using tools, such as your CRM or email. In short, a chatbot tells a customer how to return an item, while an AI agent can actually start the return for them.
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